FAQ

1. Payment

What payment methods do you accept?

We accept PayPal. For credit cards, we accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Do you charge tax?

No, we do not charge tax on our products.

2. Shipping

Where do you ship to?

We ship worldwide, but we primarily ship to the United States.

What shipping method do you use?

We use USPS for shipping.

How much does shipping cost?

For Standard Shipping:

  • Orders up to $74.99: $7.99 for Standard Shipping
  • FREE Standard Shipping on orders over $75

How long does shipping take?

After successful payment, processing typically takes 1-5 business days. Standard shipping usually takes 10-15 days, and expedited shipping typically takes 5-9 days for delivery.

How long does processing take?

We aim to ship orders as quickly as possible. In normal circumstances, it takes between 1 and 5 business days to process an order.

3. Tracking

Can I track my order?

Yes! You can track your order using the tracking number on our website: Order Tracking.

What if Royal Mail says they've delivered my order but I can't find it?

We're sorry to hear that. Please check with family, roommates, neighbors, or building security. If you still cannot locate your package, contact your local post office for verification. Unfortunately, we cannot be held responsible for items marked as delivered.

4. Size

How is your sizing?

Our clothing and shoes generally follow EU sizing. Accurate size charts are attached to each product detail page. Please refer to these charts carefully before selecting a size.

5. Returns

What should I do if I change my mind after receiving my purchase?

Please contact us via email or the "Contact Us" button on our website. We accept returns if the items are in their original packaging, unworn, and undamaged. You will be responsible for return shipping costs, and we must receive the product before issuing a refund.

What should I do if my purchase doesn’t fit?

Contact us via email or the "Contact Us" button on our website. While we encourage careful measurements before purchase, we handle these cases individually. Please note that hand measurements may have minor variances.

For more details on our returns policy, please visit our Returns Page.